Pre-Op or Procedure Advice

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ALL our patients are cared for by our ward staff from the moment they leave our consulting rooms, whether they are to be admitted for the day or are hospitalised, until they are reunitied with you.   We have a separate Cat Ward for all our feline patients, this allows us to help keep them calm and make a more comfortable, quiet environment.     We all have pets of our own and appreciate you may be worried and have further questions about your pet's procedure, if this is the case we are more than happy to talk to you so please ring.   The following information summarises our care and what to expect...

Our registered veterinary nursing staff follow the instructions of our vets and prepare your pet for their scheduled procedure.   

If an anaesthetic is required, you can be certain we use the safest and most modern veterinary anaesthetics as standard.   This and the fact that All our patient's anaesthetics are monitored only by our registered veterinary nurses under the direction of the vet, reduces the risk to a minimum.  That same nursing care continues right through to recovery in our wards. 

To ensure your cat is ready for admission, and procedures run smoothly on the day our instructions are summarised as followed:

YOUR CHECK LIST

  • Book an appointment for your cat to be admitted
  • Bring your cat to the practice on the morning of the procedure at your appointment time.  Our consulting nurses admit patients from 8am.   We need to see your pet at your scheduled appointment time.   All our day cases are admitted early to give us time to settle your pet into our Cat Ward and prepare them.
  • You cat should be as clean and dry as possible.  This is particularly important if they are going into an operating theatre.   If your pet is dirty, we may have to delay their procedure.   
  • Your cat can be fed at bed time on the evening before they are admitted.   We advise you do this as late as possible but before 2am.   Our feline patients need an empty stomach if they are having an anaesthetic or a procedure which requires fasting.  
  • KEEP YOUR CAT INDOORS ON THE EVENING BEFORE THEY ARE TO BE ADMITTED.  This way you can ensure you know when they last ate and they will be there in the morning for you to bring into us!
  • There is no limit to their water intake and this should continue as normal until they arrive for their appointment.
  • Ensure your cat has access to a litter tray so they have a chance to empty their bowels and bladder.

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IF YOUR CAT IS BEING NEUTERED THEY CAN STAY WITH US THE NIGHT BEFORE THEIR OPERATION

If your cat is scheduled to be castrated or spayed, they can stay with us overnight free of charge.  This does not apply to cats being admitted for any other procedure other than neutering.

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TRANSPORTING YOUR CAT

Cats need to be carried in a secure cat carrier. For further information on transporting your cat, click here.

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THE CONSENT FORM

Before any procedure, whether your pet is having an anesthetic or not, we must by law, have a consent form completed. This will need to be signed by the cat's owner or someone on behalf of the owner.   The person signing the consent form MUST BE OVER THE AGE OF 18.

  • You will be asked to check your details and your pet's.   We will check your cat's planned procedures listed on the form with you and will also check your contact telephone numbers.
  • IT IS VITAL THAT WE ARE ABLE TO CONTACT YOU OR SOMEONE ON YOUR BEHALF, AT ANY GIVEN POINT DURING YOUR PET'S STAY - ESPECIALLY WHEN YOUR PET IS ANAETHETISED AND HAVING AN OPERATION OR PROCEDURE. This is in case of an emergency, we need to speak to you about your cat's treatment or we find something unexpected and need your permission for further treatment.   If your pet is under anesthetic at the time of the call, contacting you quickly is vital.
  • We will need to know when your cat last ate, this includes any treats they might have had.   If you suspect they could have eaten after 2am, you must tell us.
  • Please bring minimal accessories with your pet.   We may ask you to take these items home, (e.g. cat basket, as we may transfer them into our own ward baskets) and bring them back when you collect your cat.
  • You can of course bring a towel, blanket or toy to take in with them. The item/s may need to be washed so we ask that you name it with your cat's name and surname using a permanent marker or similar.   If you are doing this we advise bringing an older item, rather than for example their favorite toy, as we can't accept responsibility for their items - but we always try to return these to you.   

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THE COST OF YOUR PET'S PROCEDURE

We aim to advise you about the cost of your pet's procedure before your appointment.   If your pet is having a routine procedure then an estimate or quote will have been given to you.

If your cat is on our Millennium CAT Healthcare Package you will receive 15% off the cost of neutering.  Senior Citizens receive 10% off all treatment.

For more involved procedures we will need to speak to the vet in charge of your pet.   If you haven't been made aware of this, please contact us in advance of your appointment. If you are still unsure about the cost when we admit your dog, please ask the nurse admitting him/her. 

If your pet is insured and treatment will result in a claim, you will need to contact your insurance company.  Explain the planned procedure and check you are covered.   If it is, they will issue you with a claims reference number and send you a claims form.   Please advise us about your intentions to claim through your insurance company.  (Please note that pet insurance does not cover all procedures including routine treatments such as neutering and many dental procedures.  It is therefore important to check first.)

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IS YOUR CAT A LITTLE OLDER?

You may want to consider having a pre-operative blood profile performed before your cat is anaethetised.   This is advised for cats over the age of 7 and is a way of establishing any underlying conditions that may affect our choice of anaesthetic for example. In non-routine cases your vet may have advised you about this prior to admitting your pet.   There is an extra charge for this, but the nurse admitting your pet can advise you further.

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WHAT TO EXPECT WHEN YOUR PET HAS HAD THEIR PROCEDURE?

We recognise you may be worrying about your pet.   You can ring our dedicated ward line at any point of your cat's stay.  We can assure you that your dog will be made as comfortable as possible and we always aim to reunite them with you at the earliest possible time.

MVP Ward Line: Tel: 01376 528022

We aim to ring you after your pet's procedure has finished and if they are having an anaesthetic then after they have woken up.   We will book an appointment for you to collect them a few hours later, but we may wait until they are less drowsy before doing this.   If this is the case we would ask you to ring back when requested so we can book this appointment for you.

(Please do not be concerned if we have not phoned you - it may be a particularly busy day or we are dealing with an emergency.   This only happens occasionally, but if it does please feel free to call us.) 

When we speak to you after your cat's procedure we will give you any specific information that you will need to know so you can care for them at home.

When you arrive to collect your pet, we will ask you to settle your bill.  You will be issued with an itemised invoice and receipt.

In the case of an insurance claim you will need pre-authorisation from your pet insurance company before the procedure.   If you have this confirmed we will need your pre-authorisation number, a claim form with the pet and owners sections competed and signed and payment for your policy excess.  We can then make a direct claim to your insurance company.

If you are sending someone else to collect your pet and they are not paying your pet's bill, please ring us first so we can arrange payment.

A member of our nursing team will then discuss your pet's needs and issue a post-op or procedure care sheet.  We will advise you if your pet needs any medication, change to their exercise or diet regime and if/when a follow up appointment is necessary.   Once this has been completed we will reunite you with your cat.

Your cat will be pleased to see you and glad to get home, but be aware that they may still be drowsy.   We advise you to collect your pet by car or taxi.

If your cat's condition results in them being hospitalised for the night or longer, we will keep you informed on their progress and are happy to speak to you throughout their stay.   Visiting hours are arranged by appointment.   But please note we are unable to have visitors after 6.30pm on week days.

If you have any queries or concerns please do not hesitate to contact us.

MVP Ward line: Tel: 01376 528022

Some operations or procedure may require more specific preparation than above, but you will be advised by a member of staff.

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