Why choose us?

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It is really important when choosing a veterinary practice that you are happy and confident with the care and service you receive. Being able to trust your veterinary practice staff is important as you want to feel they will care for your pet as if it was their own.

This is our ethos.

Why choose us?

We aim to provide a high standard of patient centred veterinary care, driven by a large team of committed veterinary professionals who have a genuine interest in the welfare of your pets. Most of us have our own pets so when we say we will care for your pet as if it was own, we mean it.

We are very happy to show you round our practice so you can see for yourself what we do and the provisions we have to treat your pet to a high standard. If you would like to visit us please call 01376 325511 and we can arrange a convenient time.

You can find out about us, our services and the care we give throughout our website but the following points may answer some of the questions you may have about us.

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Are you an independent or corporate practice?

We are a completely independent veterinary practice and are not affiliated to any other organisation or partnership, four of our team of veterinary surgeons own and run this practice. As Directors they lead a team of over 60 members of staff who are dedicated to the care of our owners and their pets.

Our vets have the clinical freedom to choose the right treatment for your pet. They have a wealth of knowledge between them and can support each other when faced with more challenging cases.

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When is your practice open?

We open our doors at 8am and close at 8pm, with the exception of Thursday’s so we can run our Puppy Playskool. The practice doors close at 6.30pm on Thursdays. We are open from 8am – 6pm every Saturday. Our consults run constantly throughout these times, so you can book an appointment as early as 8am or as late as 8pm. We do this by appointment only so you don’t have to wait in the queue.

We have a large car park right next to the practice, so you don’t have to walk far to reach our reception and waiting room.

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Who will I speak to when I ring the practice?

We do not have an automated system and our client care staff runs both the reception and our separate telephone communications room. These members of our team are a mixture of experienced veterinary receptionists and registered veterinary nurses who are always happy to help you.

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Can I see the same vet or nurse each time?

We will try, where possible to book your appointment with your preferred vet or nurse, as we believe this is important for continuity of care. Please ask when you make your appointment.

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Do I always have to see a vet for minor treatments?

We have a team of registered veterinary nurses who consult. They offer a range of nurse consults including post of checks, wound care, dental care, second vaccinations, blood sampling, behaviour, weight clinics, senior pet clinics and of course routine procedures like nail clipping and ear cleaning. Our consult nurses will also be regularly involved with your pet if your dog or cat is on our Millennium Healthcare Package.

Our nurses can also help you make your dog more comfortable if they get stressed and upset when they visit us. They will organise a program of visits and techniques to try and help your dog through this.

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What animals do you treat?

All pets are welcome. Not just dogs and cats, but rabbits, poultry, reptiles, guinea pigs, small animals and birds.

We have the expertise and equipment to treat most conditions at our practice. This makes the time it takes from presenting your pet to us, through to diagnosis and treatment so much quicker for your pet, more convenient, more cost effective and all under the same roof.

We have a number of staff who have chosen to take their area of interest to a higher level, gone on to take further training and qualifications and have expertise in orthopaedics, dermatology, oncology and poultry medicine. In fact we receive referrals from other veterinary practices throughout Essex and Suffolk. Members of our nursing team also have further qualifications in different areas of nursing including emergency and critical care, anesthesia and nutrition.

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Do you treat wildlife and strays and are there any fees for this?

We take the welfare of animals seriously, whether they have an owner, are a stray animal or wildlife. Where possible we help injured stray pets, make them better and rehome them to a forever family. We raise money for our own MVP Kitty Fund to help with this. We do not charge for the treatment if a member of the public presents wildlife to us, either during our opening hours or when our vets are on call up until 10pm each night. Where possible ring us first before bringing the animal to us so we can advise you of what to do.

Our aim is always to rehabilitate injured wildlife so they can be returned to the wild, providing it is in their best interest to do so. We are lucky to have several members of staff who are experienced in this and are also are supported by a number of wildlife rescue centres.

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What are your fees?

We provide a high quality service at an affordable price. We believe our pricing is fair throughout our services and do not raise the cost of non-routine veterinary care to fund our cost effective preventative care. We are always happy to give you a quote for the treatment your pet needs. If your pet is hospitalised we make it our policy to keep you informed of their proposed treatment and cost. Where possible we try to support clients who have difficulty paying their bill and if appropriate set up a payment plan.

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Do you have any Care Plans?

We have comprehensive preventative MVP Care Plans for dogs and cats. It is a simple flexible plan that can be paid as a monthly direct debit.

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What happens in an emergency?

If you have an emergency outside of our regular practice opening hours, you will be put straight through to one of our duty vets. We only transfer our phones to the Vets Now emergency clinic in Witham between 10pm and 8am - but the same practice number will transfer you straight through.  

You can therefore reach a vet 24 hours a day / 7 days a week - just ring 01376 325511.   

Hospitilised patients in our care are cared for by our staff out of hours and are never moved to another practice for overnight care.  If patients are admitted to the Vets Now Clinic, their owners will need to transport them back to our practice.   They will not leave our care until they are well enough to go home.   For more information please ring us.

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Do you offer house calls?

Yes. We have our own practice ambulance and regularly attend house calls. We have a reduced fee for the elderly or disabled.   We offer a range of services in the home including nurse visits for routine care, eg: nail clipping, bandage changes, giving medication or weight management support.

If you have an emergency during our opening hours and you request a housecall we will try where possible to visit you in your home. You may be advised to bring your pet straight down to the practice, if we feel it is necessary for the welfare of your pet. This is especially true outside of our normal working hours, as it is not always possible for the duty vet or nurse to leave the practice when other hospitilised patients need veterinary care. The Vets Now emergency service does not offer house calls.

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How is my pet cared for when they have to be hospitalised?

We nurse our patient’s as individuals and draw up care plans when they are hospitalised. This also means we can provide the same routines the pet has at home, making them feel more comfortable which speeds up recovery.

We always keep our inpatients in our care and never move our patients to the emergency clinic in Witham for overnight care. We have registered nurses on duty from 7am to 10pm and if necessary they will stay overnight to care for critical hospitilised cases. This is supported by our own duty vet who will also attend throughout the night if necessary.

But regardless of the time of day, we do have a separate telephone line which takes you straight through to our wards. You will be able to speak to the ward nurses who are caring for your pet.

We also offer free overnight boarding for cats if they are being neutered the next day.

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How do I know I am seeing qualified staff?

Our large team of vets and nurses are all registered with the Royal College of Veterinary Surgeons. We follow a strict code of conduct including a continuing program of professional development. You can check an individual is currently registered and legally allowed to practice as a veterinary surgeon or veterinary nurse by visiting the RCVS website.

We only use registered veterinary nurses to lead the nursing care of our patients, from our wards to our theatre. We take anaesthesia very seriously, our registered veterinary nurses monitor patient's anaesthetics, this is never carried out by support staff.

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Can I see my pet's records?

Providing you are the registered owner, we are happy to provide you with a copy of your pet's records. If you wish to discuss any part of your pet's treatment, please contact us.

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Do you offer pet insurance?

We can give you guidance on what to look for when investigating the right policy for your pet.  We recommend that all dogs have third party insurance, this may already be covered as part of your home insurance or if you are a member of the Dogs Trust.  To find out if you are eligible for free pet insurance with Agria, please speak to a member of staff.

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Do you have a shop?

We have a small shop in our waiting room and sell a range of quality pet food and accessories. Items are competitively priced and if you can't find what you are looking for please just ask.

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Is the practice affiliated to any other organisation?

Royal College of Veterinary Surgeons (RCVS)

Our practice is accredited by the RCVS through their practice standards scheme. This is a voluntary initiative to certify vet practices in the UK, offering peace of mind.

International Society of Feline Medicine (ISFM)

We are a silver awarded Cat Friendly Clinic, accredited by the ISFM and follow a cat code to help our feline patients settle into the practice. Cats stress more quickly than dogs and it is important to keep them calm. We have a separate waiting area only for cats as part of this aim.

Rabbit Welfare Association (RWA)

We are currently applying to the RWA for listed rabbit friendly practice status.

British Hen Welfare Trust (BHWT)

We are members of the BHWT and are listed as a poultry friendly practice.

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Do you offer any education opportunities for clients?

We offer events to help our pet owners care for their pets, such as practical first aid or behaviour. We aim to hold 3 events a year. All our clients who have given us their email address will automatically become a member of our MVP Client Education Club, this includes those enrolling their pet on our Millennium Care Plans.

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Do you attend any events outside of your practice?

We support our local community and attend local events. We are keen to promote animal welfare to children be they pre-school, primary or secondary school pupils, cubs, brownies and more. We also support local school career events and fun dog shows. Open Day events are also held at the practice to give everyone a chance to see behind the scenes, meet the staff caring for your pet, see what we do and what equipment we have to treat your pet.

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Are you on Facebook?

We have active Facebook page and run regular competitions. Follow and like us on Millennium Veterinary Practice - Official Facebook page !

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