In light of the current Coronavirus outbreak, we are following government advice and taking every precaution to protect our clients and employees. Please read the information below:
We respectfully ask that you DO NOT visit the practice if you or someone in your household:
We respectfully ask that you DO NOT visit the practice if you or someone in your household:
- Has had a high temperature, a sore throat or have developed a cough in the last 14 days
- Have been diagnosed with or been suspected to have Covid-19 infection, or are in a self-isolation period
- Has recently travelled to China, Iran, South Korea or Italy or indeed any area in doubt.
Guidelines for visiting our Braintree Practice
- Only one client per pet to attend an appointment
- Clients are asked to wash their hands at home prior to visiting the clinic and use the hand sanitiser provided at the point of entry on arrival.
- Please, inform the receptionist of your arrival. Then you should return to your car unless the receptionist informs you the vet or veterinary nurse is waiting for you.
- Clients at risk whom are self-isolating and do not have any symptoms of Covid-19 virus are asked to :
- Make this known to the receptionist at the point of booking the appointment
- Drive directly to the allocated parking area at the back of the clinic and telephone reception to let them know you have arrived
- A member of staff will come and collect your pet, provide the necessary veterinary care in your absence and then return your pet to you in your car
- Please, stay in your car unless otherwise discussed with the clinician.
- Visits to wards are prohibited at this time, however, exceptions may be made for your pets ‘end of life care’ at your veterinary surgeons’ discretion
- No cash payments can be taken at this time, so please ensure you have the ability to pay by card. Please note, bank transfers can be completed by prior arrangement. All clients self-isolating, because you or a member of your household are or have shown symptoms of Covid-19 virus in the past 14days; please DO NOT visit the clinic.
If, your pet requires urgent or emergency veterinary treatment, then call 01376 325511 and a veterinary surgeon will formulate the safest plan to treat your pet whilst minimising the exposure to our staff and their families.
Guidelines for visiting our Coggeshall Practice
We respectfully, ask only healthy clients visit the Coggeshall clinic at this time.
Space is limited and social- distancing is a challenge. Therefore, please follow the one client per pet rule.
If you are in an ‘at risk’ group or are self-isolating, please call 01376 325511 for advice on how we can best attend to your pet’s veterinary needs.
Medication and Food orders
Unfortunately, the entire health care industry is under immense pressure. Some supplies have been redirected to the NHS. This means veterinary clinics are receiving delivery of supplies every other day. Thus, please show kindness and patience to our staff when requesting your repeat prescription orders. We are working as hard as we can to ensure a smooth supply chain.
To try and reduce foot-fall in the clinic, you can request up to 3 months’ supply of your pet’s regular medications, assuming that your veterinary surgeon has approved your request and we have adequate supplies.
Medication can be posted to you and we can advise you of the cost of doing this when you place your order.
From Monday 23rd March, we will offer home delivery of food and medication (a pre-paid £5 fee will apply). Goods will be left on your doorstep (a telephone call will update you of their delivery). Initially, this service will be offered to clients located in the Braintree area only.
Home visits
Will be considered on a case by case basis and only after a telephone consultation with the veterinary surgeon or veterinary nurse.
Puppy Preskool
This has been cancelled for the foreseeable future and as such, no bookings are being taken at this time.
Routine appointments and vaccinations
If your pet requires a vaccination or health check this can be carried out before its due date, we are currently advising up to 3 months prior to this date.
The following non-essential nurse appointments have been postponed:
- Weight management clinics
- Pet socialisation consultations
- Dietary/ nutrition consultations Please be advised telephone nurse consultations will still be available at this time. Please call 01376 325511 to schedule a telephone nurse consultation.
We sincerely wish all of you wellness in this very challenging period for the world and can only assure you we are doing everything possible to ensure the best service and support for you and importantly, your pets during this very difficult time.
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